In the digital age, social selling campaigns are no longer just an option; this strategy has become essential for small and medium-sized B2B and B2C businesses alike. Social media platforms are excellent tools for generating leads and building customer loyalty. On these platforms, you can easily and effectively raise awareness among your prospects and customers. You can also use them to monitor your industry and your competitors' activities.
Simply put, social selling is the art of leveraging various social media platforms to find potential customers while ensuring your business engages with them by guiding them step by step. In other words, social selling allows you and your brand to build relationships with prospects and convert them into customers later on. It's not enough to bombard new contacts with messages; it's about initiating conversations with them at the right time—a time that should also be strategic.
A shortening of the sales cycle
According to studies conducted by Retailing Today, approximately 81% of consumers perform multiple pre-purchase searches. This reduces the time it takes for consumers to make a purchase, as social media platforms have the ability to influence the buying intentions of your prospects.
Generate more qualified leads
Within your company, as sales prospecting managers will be continuously present on social networks, they will be able to monitor, inquire, listen and engage your services or products with your target audience.
Customer loyalty
Using a CRM , you generate leads, but social selling also allows you to maintain relationships and contact with your customers and prospects in a non-intrusive way. The content you share with them is the key to sparking their interest. Offer them useful content that answers their questions. Consumers will show loyalty to your brand if you focus on this aspect effectively.
This relationship needs to be stable and ongoing. Remember, a satisfied customer will spread the word. The ultimate benefit of social selling lies in viral marketing.
Significantly improved productivity
According to the giant Forbes, 78% of marketers who use social networks have sales exceeding those of their competitors.
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In the field of digital marketing , it has been shown that the success of many businesses relies on social selling, but you must first excel in this area. More efficient and productive, salespeople who excel in this area create more opportunities, with a 51% probability of reaching their quota. To increase your chances of converting prospects into customers and closing sales, you need to carefully develop your social selling strategy. Here's an overview.
Target your prospects
Defining your buyer personas is a key element of your social selling strategy. This targeting will give you access to a more precise CRM database. You can define your target audience based on their interests and the optimal time to contact them. Cold calling is no longer an effective practice. It's essential to choose the right moment to engage and close the sale.
The first contact: an important step
Your prospects are very active during the decision-making phase. During this phase, they conduct multiple searches on Google, consult reviews from their professional network and/or friends, and compare products or services similar to yours on social networks or forums.
Therefore, in your various approaches, whether through a B2B or B2C email campaign or via phone calls, you must carefully plan the initial contact. Keep in mind that your prospect already knows what they want and what they expect from you. The best way to win them over is to be present and attentive throughout their decision-making process, answering any questions they may have. Their final decision will largely depend on this.
Make sure you present personalized content
Content strategy is paramount. It's a classic example: you have to give to receive. Your content can be text, video, audio, etc., but the key is to provide content that clearly sets you apart from your competitors. Tailor this content to the needs of your leads .
Employee advocacy
To boost your company's sales force, employee advocacy focuses on mobilizing employees to become brand ambassadors. Medium-sized and large companies are the most affected.
Sales enablement
Sales enablement aims to improve sales forces using numerous tools that fall into three categories:
- Technological tools, such as digital tools,
- The training courses that the sales teams receive,
- Digital content.
Any company concerned about the effectiveness of its sales techniques must adopt social selling; however, the combination of these three tools must be studied, they must be aligned and consistent.
Since 50% of B2B buyers use LinkedIn to make purchasing decisions, developing your social selling strategy there is crucial. Build credibility with prospects, expand your network, and most importantly, be active and engaging within your groups. Leveraging LinkedIn automation to sell your services on this professional network, especially in the B2B sector, is also highly effective.
Social selling encompasses numerous steps that you need to take and implement effectively. If you succeed with your strategy, you can be sure that lead acquisition, prospect-to-customer conversion, and your sales force will improve.
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